The welcome email has important information to connect you to your extension and voice mails. Changes to the information such as name or delivery email address must be submitted by your company’s designated HR contact. If you are unsure who your HR contact is, please fill in this form. We will email your company’s point of contact as well as copy you on the email. They will submit any change requests.
What’s on the email
- Your company’s phone system contact phone number and voicemail extension number
- Your extension number
- Your voicemail pin
- Your computer and soft phone app setup file
Installing the 3CX Phone Software
It is not required to install the 3CX software to access and configure voicemail. The 3CX platform can be used with basic call in usage or through the 3CX Phone app. The app is available for Windows, MAC, Android, and iPhone. Please make sure that your systems are up to date. Have your computer or phone out of date could prohibit you from installing the app on your device.
Download the appropriate client for your device:
For Windows: http://downloads.3cx.com/downloads/3CXPhoneforWindows14.msi
For Mac: http://downloads.3cx.com/downloads/3CXPhoneforMac14.dmg
For Android: https://play.google.com/store/apps/details?id=com.tcx.sipphone14
For iPhone: https://itunes.apple.com/us/app/3cxphone-14-for-3cx-phone/id992045982?ls=1&mt=8
After the software is installed, open the welcome email and click the attachment. If the 3CX phone app fails to load your profile, please fully close the application and try a second time.