Privacy Policy

Last Updated: January 26, 2026

Introduction

At Alltech Services, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or otherwise interact with our business.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services or provide us with your personal information.

1. Information We Collect

Personal Information

We may collect personal information that you provide to us directly, including but not limited to:

Name and contact information (address, email, phone number)
Business name and business contact information
Billing and payment information
Account credentials and login information
Service preferences and communication preferences
Information provided in service requests, support tickets, or customer communications

Technical and Usage Information

When you visit our website or use our services, we may automatically collect certain technical information, including:

IP address and device identifiers
Browser type and version
Operating system information
Website usage data and browsing patterns
Referring/exit pages and clickstream data
Date and time stamps of visits and interactions

Security System Data

When we install and maintain security systems, we may have access to:

Video surveillance footage and camera feeds
Access control logs and entry records
Alarm system data and event notifications
Network and system configuration information

We do not monitor or access this data except as necessary to provide installation, maintenance, and technical support services, or as required by law.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our IT services, security installations, and technical support
Customer Communication: To respond to your inquiries, send service notifications, appointment reminders, and account updates
Billing and Payments: To process payments, send invoices, and manage your account
System Maintenance: To monitor system performance, troubleshoot issues, and perform necessary updates
Business Operations: To improve our services, conduct internal analytics, and maintain business records
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Security: To protect against fraud, unauthorized access, and other security threats
Marketing: With your consent, to send promotional materials and information about our services

3. SMS Communications

If you opt in to receive SMS messages from Alltech Services, we may collect and process your mobile phone number and related messaging data solely for the purpose of providing service-related communications. We do not sell or share mobile phone numbers for third-party marketing purposes.

SMS communications may be delivered using third-party service providers, including telecommunications carriers, solely to facilitate message delivery. We implement reasonable safeguards to protect personal information associated with SMS messaging.

You may opt out of SMS communications at any time by replying STOP to any message. Standard message and data rates may apply based on your mobile carrier's plan.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party vendors and service providers who assist us in operating our business, including:

Payment processors and financial institutions
Cloud hosting and data storage providers
Equipment manufacturers and suppliers for warranty or technical support
SMS and email service providers
Professional advisors (accountants, lawyers, auditors)

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

Court orders, subpoenas, or other legal processes
Law enforcement requests or investigations
Protection of our legal rights or defense of legal claims
Prevention of fraud, security threats, or illegal activities
Protection of the safety of our employees, customers, or the public

Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity as part of the business transition.

With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption of sensitive data during transmission and storage
Secure server infrastructure and network protections
Regular security assessments and updates
Restricted access to personal information on a need-to-know basis
Employee training on data privacy and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and passwords.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the nature of the information and the purposes for which it is processed.

Generally, we retain:

Customer account information for the duration of the business relationship and a reasonable period thereafter
Financial records for a minimum of seven years for tax and accounting purposes
Service records and technical documentation as needed for warranty, support, and legal obligations
Security footage and access logs according to your retention settings or as required by law

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality.

Types of Cookies We Use:

Essential Cookies: Necessary for the website to function properly
Performance Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our website.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you
Correction: You can request that we correct inaccurate or incomplete information
Deletion: You can request that we delete your personal information, subject to certain legal exceptions
Opt-Out: You can opt out of marketing communications and SMS messages at any time
Data Portability: You can request a copy of your data in a commonly used format
Restrict Processing: You can request that we limit how we use your information

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by applicable law.

Please note that we may need to verify your identity before processing certain requests, and some rights may be subject to legal limitations or exceptions.

9. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Alltech Services. This Privacy Policy does not apply to those third-party sites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

When we integrate third-party services (such as payment processors or cloud platforms) into our service delivery, we select reputable providers and ensure they maintain appropriate security and privacy standards.

10. Video Surveillance and Security System Data

When we install video surveillance and security systems, you retain ownership and control of all footage and data captured by your systems. We do not access, view, or store this footage except:

During initial installation and testing to ensure proper system operation
When performing maintenance, troubleshooting, or technical support at your request
When required by law or legal process

Your Responsibilities: As the owner of security surveillance equipment, you are responsible for:

Complying with all applicable privacy and surveillance laws
Posting appropriate notices about video surveillance on your property
Obtaining necessary consents from employees or others who may be recorded
Securing and properly managing access to recorded footage
Setting appropriate data retention and deletion policies

We recommend consulting with legal counsel to ensure your use of surveillance systems complies with federal, state, and local laws.

11. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as soon as possible.

If you believe we have collected information from a child under 13, please contact us immediately.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other California privacy laws, including:

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt-out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information below. We will not discriminate against you for exercising your California privacy rights.

13. International Users

Our services are primarily operated in the United States, and your information will be processed and stored in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and central database are located.

By using our services, you consent to the transfer of your information to the United States and acknowledge that data protection laws in the United States may differ from those in your country.

14. Do Not Track Signals

Some web browsers have a "Do Not Track" feature that lets you tell websites you do not want to have your online activities tracked. At this time, our website does not respond to Do Not Track signals or similar mechanisms.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

For material changes that significantly affect your privacy rights, we will provide additional notice through email, website notification, or other appropriate means before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Alltech Services
Phone: 813-402-0006
Email: privacy@alltechservices.com
Mailing Address: 9270 Bay Plaza Blvd, Suite 603, Tampa, FL 33619

We will respond to your inquiry within a reasonable timeframe.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.